We sure do! We can direct bill to most major insurers. In the event that we are unable to direct bill, you as the guest, will be responsible to pay for your rendered treatment in full, and we will send you a receipt via email. This receipt will include all of your practitioner’s details in order to submit for reimbursement to your insurance company.

Unfortunately, we are not able to check on your policy. Each policy is different and every guest is responsible to know what their insurance policy covers. We do not have access to this information.

Yes, all of our therapists are RMTs. From time to time, we do employ Student Therapists to encourage their chosen profession to become a therapist.

At this time, we do not. But stay tuned for La Palma ‘dos’ as we may have these amenities in the future.

Yes, we do! All of our therapists are trained in light to deep pressure. Your therapist will work with you to create a treatment plan that best suits your needs.

Lucky you, we’ve got 15 surface stalls available for you. If you are unable to find parking in the lot, there is plenty of parking also available along 20th Street or on 26th Ave. You may have to walk a little bit, but hey, walking is good for you!

Your credit card is used to secure your appointment time. We only charge the card on file for no-shows, late cancellations, and if you authorize us to charge your treatment the day of the appointment.

We understand that schedules can change. We do however require at least 24 hours notice if you need to change/cancel your appointment as our schedule revolves around your appointment. A no-show, cancellation or change to an appointment less than 24 hours in advance, is subject to a 100% cancellation fee, charged to the credit card on file.

Both the intake form and payment acknowledgment form are mandatory and must be completed before your appointment. If you’re unable to complete them online, please arrive 10–15 minutes early so you can fill out a paper copy in person.

• Intake Form: This provides our practitioners with important information about your medical history, allowing them to treat you safely and effectively, as well as properly chart your treatment afterward. Intake forms are required once per year. If your form is due for renewal, you’ll automatically receive it by email when you book.

• Payment Acknowledgment Form: This confirms that you’ve reviewed and agreed to our payment policy.

  Additionally, some of the other services we offer—such as esthetic treatments—will require you to complete forms to ensure your safety and the best possible care.

  You’ll receive an email with links to all required forms after booking your appointment.

At this time, we do not have cash on premises. If you must pay by cash, please note that we do not have change. If you would like to leave a cash tip, you may do so.